Privacy Policy

Last updated: 11 October 2026

We take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. If you have any questions, please contact us at [email protected].

1. Introduction

At Comfortably Spun Records, we respect your privacy and are committed to protecting your personal information.

We are an independent UK online record shop specialising in pre-owned and collectible rock vinyl records, including LPs, singles, original pressings and other collectible editions.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products or contact us.

We aim to handle your information responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Comfortably Spun Records is an independent online retailer based in East Yorkshire, United Kingdom.

Trading name: JH Trading T/A Comfortably Spun Records

Legal trading name: John Hartshorn

Business correspondence address: 37 West Ella Way, Kirk Ella, East Yorkshire HU10 7LN

Contact email: [email protected]

For enquiries about this Privacy Policy or the handling of your personal information, please contact us using the details above.

For the purposes of UK data protection law, the person or business operating Comfortably Spun Records is the data controller responsible for the personal information collected through our business.

3. Information We Collect

We may collect the following information when you use our website or purchase from us:

Personal and contact information

• Your name

• Billing and delivery addresses

• Email address

• Telephone number, where provided

• Company name, where applicable

Order and transaction information

• Products purchased

• Order dates and values

• Payment confirmation and transaction references

• Delivery and tracking information

• Returns, refunds and order correspondence

Website and technical information

• IP address

• Browser type and device information

• Website usage and navigation information

• Cookie preferences

• Information necessary for website security and operation

Customer communications

We may retain information you provide when contacting us through our website, by email or through other customer service channels.

We only collect information reasonably necessary for operating our business, providing our services and meeting our legal obligations.

4. How We Use Your Information

We use personal information for the following purposes:

Processing and fulfilling orders

To receive and manage purchases, confirm payments, prepare orders, arrange delivery and provide order updates.

Customer service

To respond to enquiries, resolve problems, handle returns and refunds, and provide assistance with purchases.

Business administration

To maintain accurate transaction records, manage accounts and comply with accounting, taxation and other legal obligations.

Website operation and security

To maintain our website, protect against fraud and misuse, and ensure our online shop operates reliably.

Website improvement

Where permitted by law, to understand how customers use our website and improve its content, navigation and shopping experience.

Marketing communications

To send promotional emails or updates only where permitted under applicable marketing and data protection laws.

We do not require customers to agree to marketing communications as a condition of purchasing from us.

5. Our Legal Basis for Processing Information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the purpose, we rely on:

Performance of a contract

Where information is necessary to process purchases, arrange delivery, provide customer service relating to an order or fulfil our contractual obligations.

Legal obligation

Where we must retain or disclose information to comply with taxation, accounting or other legal requirements.

Legitimate interests

Where necessary for the reasonable operation and protection of our business, including customer service, fraud prevention, website security and business administration, provided these interests are not overridden by your rights and freedoms.

Consent

Where consent is required, such as for certain marketing communications and non-essential cookies or tracking technologies.

Where we rely on consent, you may withdraw it at any time.

6. Payments and Payment Security

Purchases made through Comfortably Spun Records are completed using the checkout facilities provided by our e-commerce platform, Freewebstore.

During checkout, personal information necessary to process your order and payment may be collected and processed by Freewebstore and the payment service providers supporting the transaction.

Payment information is handled through the payment processing arrangements associated with our checkout.

Comfortably Spun Records does not intentionally collect or store customers' full payment card numbers or card security codes in its own business records.

We receive the order, payment confirmation and transaction information necessary to fulfil purchases, provide customer support, process refunds and maintain appropriate business records.

Freewebstore and the relevant payment service providers may process personal information in accordance with their respective privacy notices and applicable data protection obligations.

7. Sharing Your Information

We do not sell customer personal information to third parties.

We share information only where reasonably necessary to operate our business or where required by law.

This may include:

Website and e-commerce providers

Organisations providing website hosting, online shopping facilities, order management and related technical services.

Payment service providers

Organisations responsible for processing payments, refunds and payment security.

Delivery companies

Postal and courier services requiring delivery information to transport and deliver purchases.

Professional advisers and service providers

Accountants, IT support providers and other professional services where access to relevant information is necessary.

Public authorities

HM Revenue & Customs, regulators, law enforcement agencies or other authorities where disclosure is legally required.

We expect service providers handling personal information on our behalf to use appropriate safeguards and protect that information.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support its operation and improve the customer experience.

These may include:

Essential cookies

Used for functions such as shopping baskets, checkout processes, website security and maintaining customer sessions.

Analytics cookies

Where enabled, these help us understand website usage and identify opportunities for improvement.

Marketing cookies

Where enabled, these may be used to measure advertising effectiveness or support relevant promotional activity.

We will provide information about the cookies used on our website and offer appropriate controls where required by law.

Non-essential cookies and similar technologies will only be used where a valid legal basis and any required consent are in place.

Further information will be available through our Cookie Policy or website cookie settings.

9. Marketing Communications

We may occasionally offer information about new arrivals, special promotions, collectible records and other products available from Comfortably Spun Records.

Marketing communications will only be sent where permitted by applicable law.

Where we rely on your consent, you may withdraw it at any time.

You can opt out of marketing emails using the unsubscribe instructions provided or by contacting us directly.

Opting out of marketing does not prevent us from sending essential communications relating to orders, payments, deliveries or customer service.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or regulatory requirements.

Our retention approach is as follows:

Order and financial records

Generally retained for six years after the end of the relevant financial or tax period, or longer where legally required.

Customer enquiries and correspondence

Retained for as long as necessary to resolve enquiries, manage related transactions and address legitimate business or legal requirements.

Marketing information

Retained while we have a valid reason to use it, subject to your rights and any withdrawal of consent or objection.

Website and technical information

Retained according to the purposes of the relevant systems, security requirements and applicable cookie settings.

When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

These measures may include secure website connections, access controls, password protection, reputable payment processing services and appropriate management of business records.

Although we take information security seriously, no internet-based service or electronic storage system can be guaranteed to be completely secure.

12. International Data Transfers

Some service providers used in operating our website or processing orders may store or access information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate legal mechanism or safeguard is used where required under UK data protection law.

These may include recognised adequacy arrangements or approved contractual safeguards.

Further information about relevant international transfers and safeguards may be requested using our contact details.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

• Right of access: To request a copy of personal information we hold about you.

• Right to rectification: To request correction of inaccurate or incomplete information.

• Right to erasure: To request deletion of personal information in circumstances where this right applies.

• Right to restrict processing: To request that certain uses of your information are limited.

• Right to data portability: To receive certain information in a portable format where applicable.

• Right to withdraw consent: To withdraw consent where consent is our lawful basis.

• Right to object: To object to certain processing based on legitimate interests.

You have the right to object at any time to the use of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details in Section 2.

We will respond within the timescales required by applicable data protection law.

14. Information Required to Complete Purchases

Certain information, including your name, delivery address and appropriate contact details, is necessary for us to process and deliver an order.

If this information is not provided, we may be unable to complete your purchase.

Other information, such as optional contact details or marketing preferences, is not generally required to place an order.

15. Automated Decision-Making

Comfortably Spun Records does not itself make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Payment providers may operate automated fraud-prevention or payment-authorisation systems under their own arrangements and privacy notices.

16. Children's Privacy

Our website is intended for customers purchasing records and related merchandise.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the matter.

17. Third-Party Websites

Our website may contain links to external websites, including music-related resources, payment providers and social media platforms.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of any external websites they choose to visit.

18. Complaints and Concerns

If you have concerns about how Comfortably Spun Records handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to complain to the UK's independent data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Further information about your rights and how to make a complaint is available on the ICO website.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers or applicable legislation.

Any updated version will be published on this page with a revised date.

Where a change materially affects how personal information is used, we will take any additional steps required by law.

20. Contact Us

If you have questions about this Privacy Policy, the personal information we hold or your rights under UK data protection law, please contact:

JH Trading T/A Comfortably Spun Records

Independent UK Rock Vinyl Specialists

Business address: 37 West Ella Way, Kirk Ella, Hull HU10 7LN

Email: [email protected]

Comfortably Spun Records — Where Rock Lives on Vinyl.